FREQUENTLY ASKED QUESTIONS · MONTRÉAL
Everything you need to know.
Delivery, pickup, flower care, order changes, workshops, and subscriptions — here are the answers to the questions we hear most often.
ORDERING & DELIVERY
Getting the flowers where they need to go.
Do you offer same-day delivery? +
Yes. Regular same-day delivery is available for orders placed before 4 PM, subject to availability and delivery area.
Where do you deliver and how much does delivery cost? +
We deliver across Montréal and to many areas of Laval, the South Shore, and surrounding communities. Delivery rates start at $13.95 and are calculated by postal code.
Can I choose a delivery window? +
Yes. Our regular windows are generally 9 AM–1 PM, 1 PM–6 PM, and 4 PM–7 PM. Available options are shown in your cart.
Do you offer in-store pickup? +
Yes. Pickup is free at our shop at 515 Rue Berri, #400, Place Gare Viger. You can choose from the available pickup times when placing your order.
THE FLOWERS
Seasonal, natural, and always unique.
Will my bouquet look exactly like the photo? +
Our flowers follow the seasons and market availability, so individual varieties or tones may occasionally be substituted. We always preserve the overall mood, palette, style, and value of the arrangement you selected.
What if my flowers do not seem fresh? +
We offer a 48-hour freshness promise after delivery or pickup. If something does not seem right, contact us within that window with your order number and a photo so we can help.
How can I make my flowers last longer? +
Use a clean vase, recut the stems, change the water every 1–2 days, and keep flowers away from direct sun, heat sources, and ripening fruit.
CHANGES & POLICIES
When plans change.
Can I change or cancel an order? +
Changes or cancellations should be requested at least 48 hours before the scheduled delivery or pickup. Changes remain subject to flower availability and how far the order has progressed in production.
What is your return policy? +
Eligible returns are provided as store credit. Fresh flowers are perishable and are instead covered by our 48-hour freshness promise.
WORKSHOPS & SUBSCRIPTIONS
More flowers, more often.
How do your workshops work? +
Our workshops are offered on scheduled dates and include the flowers and materials needed to create your arrangement. Details and applicable booking terms are shown on each workshop page.
How does the flower subscription work? +
Choose flowers every two weeks or every month. Your first delivery includes a complimentary Jordan vase, and you can pause, skip, or cancel according to your subscription terms.
STILL HAVE A QUESTION?
We’re here to help.
Send us a note or give us a call and our team will get back to you as soon as possible.
CONTACT US