At Mtl Flower Co., every arrangement is crafted with care and attention to detail. Because flowers are perishable and unique, our return and exchange policies are designed to protect both our clients and the integrity of our designs.

STORE CREDIT ONLY

We do not issue cash or card refunds. All eligible returns and cancellations are issued as store credit.

Final Sale:

• Sale items

• Gift cards

• Perishable goods (flowers, plants, food items)

FLOWER SUBSTITUTIONS

We always strive to create arrangements that reflect your chosen design as closely as possible. However, due to seasonality and availability, substitutions may occasionally be made.

Rest assured—our florists will always select the freshest and most beautiful blooms available, keeping the spirit and value of your order intact.

48-HOUR FRESHNESS GUARANTEE

Flowers are natural products and sometimes behave unexpectedly. If your arrangement does not meet expectations within 48 hours of delivery or pickup, please contact us:

hello@mtlflowerco.com

Include clear photos of the full arrangement with the area of concern visible. Our team will review your request within 48 hours.

• Approved claims may be replaced with a fresh arrangement.

• Claims made outside the 48-hour window will not be honoured, as flower care and environment greatly affect longevity.

DAMAGES & ISSUES

Please inspect your order immediately upon receipt. If you notice damage, a defect, or an incorrect item, contact us within 24 hours of delivery.

hello@mtlflowerco.com

Photos are strongly recommended to help us resolve the issue quickly.

ORDER CANCELLATIONS

Because flowers are sourced fresh for each order, cancellations must be made at least 48 hours prior to the scheduled delivery or pickup.

• Approved cancellations are eligible for store credit only.

• Orders already prepared cannot be refunded but may be picked up in-store or redirected to another address (additional delivery fees may apply).

EVENT & À LA CARTE ORDERS

For larger floral orders (such as weddings, events, or à la
carte collections), we require 7 days’ notice for cancellations.

• Approved cancellations will be issued as store credit only.

• Orders cancelled with less than 7 days’ notice are non-refundable.

SHOP MERCHANDISE & GIFTS

• Perishable and personal care items (flowers, plants, food, or custom/personalized products) are final sale.

• Non-perishable retail items may be exchanged within 48 hours for store credit, provided they are unused, in original packaging, and accompanied by a receipt.

• Exchanges for the same item (e.g., a different scent of candle) may be possible if in stock. Price differences will be charged to the customer.

ORDER UPDATES

Need to update your order? Call us during shop hours at:

(514) 838-6613
hello@mtlflowerco.com

We’ll do our best to accommodate, though changes cannot always be guaranteed once blooms are sourced.

FAILED OR UNDELIVERED ORDERS

• If a recipient declines a delivery, no refund will be issued.

• If the wrong address is provided, Mtl Flower Co. is not responsible and no refund
  will be given.

• If the recipient is unavailable and the flowers must be left unattended, Mtl Flower Co. is not liable once the arrangement has been delivered.

Thank you for choosing Mtl Flower Co. – we’re committed to bringing beauty, care, and fresh blooms to every order.